Privacy Policy

1. Introduction

Phoenix Health Care Group ("we", "us", "our") is committed to protecting the privacy and confidentiality of every patient, visitor and user who interacts with our clinics and website. This Privacy Policy explains how we collect, use, store, share and protect your personal information.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Who We Are

Phoenix Health Care Group is a healthcare provider operating women's health, pregnancy and antenatal care, and aesthetic and wellness clinics across South Africa. Our branches include:

• Flora Park — 464 Suid Street, Flora Park, Polokwane, Limpopo, South Africa
• Lebowakgomo — Zone F, Big Boy's Complex, Shop No. 26, Lebowakgomo, Limpopo, South Africa
• Edenvale — Shop 37, Eden Mall, 52 Van Riebeeck Ave, Edenvale, Johannesburg, 1609, South Africa

This policy applies to all branches and to our website(s).

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information You Provide

• Name, surname, date of birth and gender
• Contact details (phone number, email address, physical address)
• Medical history and health information relevant to your care
• Identification number (where required for medical records)
• Medical aid or payment information
• Any information you submit via our contact or booking forms

3.2 Information Collected Automatically

• IP address, browser type and device information
• Pages visited, time spent and referring URLs
• Cookies and similar tracking technologies (see Section 10)

3.3 Sensitive Information

Because we are a healthcare provider, we may process sensitive personal information (such as medical records and reproductive health data). This information is handled with strict confidentiality and only accessed by authorised healthcare professionals.

4. How We Use Your Information

We use your information to:

• Provide medical care, treatment and healthcare services
• Book, confirm and manage appointments
• Maintain accurate medical records
• Communicate with you about your care, appointments and test results
• Process payments and medical aid claims
• Comply with legal, regulatory and professional obligations
• Improve our services and website experience
• Send service-related updates (with your consent, where required)

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Legal Basis for Processing

We process your personal information in line with the Protection of Personal Information Act (POPIA) and other applicable South African laws. Our legal bases include:

• Consent — where you have given us permission
• Contract — to provide healthcare services you requested
• Legal obligation — to comply with medical and legal requirements
• Vital interests — to protect your health in emergencies
• Legitimate interests — to operate and improve our services safely

6. Sharing Your Information

We may share your information with:

• Healthcare professionals involved in your care (with your consent where required)
• Laboratories and diagnostic service providers
• Medical aid schemes and payment processors
• Regulatory bodies and authorities where legally required
• Service providers who support our operations (under strict confidentiality agreements)

All third parties are required to protect your information and use it only for the purpose for which it was shared.

7. Data Retention

We retain your personal and medical information only for as long as necessary to fulfil the purposes outlined in this policy, and to comply with legal, medical and regulatory retention requirements. Medical records are typically retained for the period required by South African healthcare regulations.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

• Secure servers and encrypted transmissions
• Restricted access to medical records
• Staff training on confidentiality and data protection
• Regular reviews of our security practices

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Under POPIA and applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details in Section 14.

10. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse site traffic and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

11. Children's Privacy

Our services may be used by minors in certain circumstances. Where a patient is a minor, we require consent from a parent or legal guardian for the collection and processing of personal information, unless otherwise permitted by law.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us: