Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Phoenix Health Care Group website(s), online services, and any related content (collectively, the "Services"). By accessing or using our Services, you confirm that you have read, understood and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or Services.

2. Definitions

• "We", "us", "our" refers to Phoenix Health Care Group, including its clinics at Flora Park, Lebowakgomo and Edenvale.
• "You", "user" refers to any person who accesses or uses our website or Services.
• "Services" refers to our website, online information, appointment requests, and any related digital offering.
• "Content" refers to all text, images, graphics, logos, videos and information on our website.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not:

• Infringe the rights of any person or entity
• Interfere with or disrupt the operation of our website
• Introduce viruses, malware or harmful code
• Attempt to gain unauthorised access to any part of the website or its systems
• Use automated tools (bots, scrapers) to harvest content or data

We reserve the right to restrict or terminate access to our website at any time, without notice, for any conduct we deem inappropriate.

4. Medical Disclaimer

Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

If you think you may have a medical emergency, contact your nearest emergency facility or call emergency services immediately.

5. Appointments & Bookings

Requesting an appointment through our website or by phone does not guarantee a confirmed booking. Appointments are only confirmed once our team has contacted you and confirmed the date, time and branch.

• Please arrive on time for your appointment
• Provide accurate personal and medical information
• Notify us as early as possible if you need to reschedule or cancel
• Repeated missed appointments may affect future bookings

6. Payments & Fees

Fees for medical services are determined by our practice and may be updated from time to time. Payment terms, medical aid claims and billing procedures will be explained to you before or during your consultation.

Where medical aid is used, it is your responsibility to confirm your cover and provide accurate membership details. Any shortfall remains payable by you.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, layout, design and code — is owned by or licensed to Phoenix Health Care Group and is protected by South African and international intellectual property laws.

You may not copy, reproduce, modify, distribute, publish or use any content from this website without our prior written permission, except for personal, non-commercial use.

8. User Conduct

When using our Services, you agree not to:

• Submit false, misleading or fraudulent information
• Impersonate another person or entity
• Use our Services for unlawful, harmful or abusive purposes
• Harass, threaten or harm our staff, patients or other users
• Post or transmit any content that is defamatory, obscene or offensive
• Interfere with the security or integrity of our systems

9. Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for convenience only. We do not control, endorse or take responsibility for the content, privacy practices or accuracy of any third-party website. Accessing third-party links is at your own risk.

10. Patient Confidentiality

All patient information is treated as strictly confidential in line with applicable South African healthcare laws and our Privacy Policy. Please refer to our Privacy Policy for details on how we collect, use and protect your personal information.

11. Limitation of Liability

To the fullest extent permitted by law, Phoenix Health Care Group, its directors, employees and affiliates shall not be liable for any direct, indirect, incidental, consequential or special damages arising from:

• Your use of, or inability to use, our website
• Reliance on any information provided on our website
• Unauthorised access to or alteration of your transmissions or data
• Any errors, omissions or inaccuracies in the content

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under South African law.

12. Indemnity

You agree to indemnify and hold harmless Phoenix Health Care Group, its directors, employees, agents and affiliates from any claims, losses, damages, liabilities or expenses arising out of your use of our website or your breach of these Terms.

13. Termination

We reserve the right to suspend or terminate your access to our website or Services at any time, without notice, if we believe you have violated these Terms or engaged in conduct that harms our practice, staff, patients or reputation.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the South African courts.

15. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms of Use, please contact us: